Privacy Policy
Last updated: August 2026
NeoHive Properties Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neohiveproperties.com (the "Site").
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and any details you provide via our contact form, WhatsApp, or newsletter subscription.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools.
- Communication Data: Records of correspondence when you contact us via email, phone, WhatsApp, or social media.
2. How We Use Your Information
- To respond to your inquiries and provide property information
- To arrange site viewings and process land purchases
- To send newsletters, updates, and promotional materials (with your consent)
- To improve our website and customer service
- To comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyse site traffic and user behaviour
- Enable embedded content such as Google Maps
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
4. Third-Party Services
We use trusted third-party services that may collect data:
- Google Maps: Embedded maps for office locations
- Formspree: Secure form submission handling
- Meta (Facebook/Instagram): Social media integration
- WhatsApp: Direct messaging functionality
These services have their own privacy policies. We encourage you to review them.
5. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share data with:
- Legal authorities when required by law
- Service providers who assist in our operations (under strict confidentiality)
6. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Under applicable Zambian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant authority
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
9. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Site constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Cookie Policy
What are cookies? Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and improve your browsing experience.
Types of cookies we use:
- Essential cookies: Required for the website to function properly (e.g., cookie consent preference).
- Analytics cookies: Help us understand how visitors interact with our site.
- Functional cookies: Enable enhanced functionality such as embedded maps and social media features.
Managing cookies: You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may impact your experience on our Site.